Question 1

What font formats are provided?

Accepted Answer

Font assets typically include desktop formats (OTF, TTF). Check the product description for exact formats included.

Question 2

Can I embed fonts in websites?

Accepted Answer

Web embedding licenses are not currently offered. Conversion to outlines is permitted for static use (See Users T&C).

Question 3

How many devices can I install a font on?

Accepted Answer

Font licenses are sold in seats. Each license covers installation on one device or one user seat; to install on additional devices or for multiple users, purchase additional seats. Please refer to the product description for seat pricing and details.

Question 4

Can I modify the font?

Accepted Answer

Minor edits such as kerning or converting to outlines for final artwork are allowed; redistribution of modified font files is prohibited.

Question 5

Can I use fonts in logos or trademarks?

Accepted Answer

Yes. Fonts may be used in logo and trademark designs; ensure proper licensing.

Question 6

What video formats are supported?

Accepted Answer

It varies by asset; please check the product description for specific size and format details.

Question 7

What’s the typical duration of video clips?

Accepted Answer

It varies by asset; please check the product description for specific size and format details.

Question 8

Can I edit or crop the video clips?

Accepted Answer

Yes. Downloaded clips are fully editable in standard video editing software (e.g., Premiere Pro, Final Cut Pro).

Question 9

Are music tracks royalty-free?

Accepted Answer

All audio files come with a one-time royalty-free license for commercial and personal projects.

Question 10

Can I use music in ads and broadcasts?

Accepted Answer

Yes. Music tracks may be used across digital ads, TV, radio, and streaming, as covered by your license.

Question 11

Do I need to provide model or property releases for videos?

Accepted Answer

Yes. For any video asset featuring identifiable people or private property, valid release documentation must be included. Check the product page for release details.

Question 12

What formats are mockups?

Accepted Answer

Compatibility may vary by software version and format, so please check each product’s specifications before purchase.

Question 13

Can I resell mockups?

Accepted Answer

Mockups are provided solely to showcase your designs and may not be sold or redistributed as standalone assets.

Question 14

What software do I need to use mockups

Accepted Answer

Most mockups require Adobe Photoshop (CC 2018 or later) to edit smart objects. Check each product page for specific software requirements.

Question 15

How do I apply my designs to mockups?

Accepted Answer

Open the PSD in Photoshop, double-click the smart object layer, place your design, save, and the mockup automatically updates with your artwork.

Question 16

Can I adjust mockup backgrounds or environments?

Accepted Answer

Many mockups include separate background and texture layers you can customize. Review the layers panel in the PSD to see available adjustments before purchase.

Question 17

Can I use mockups in commercial client projects?

Accepted Answer

Yes. Mockups may be used in commercial and client-facing presentations under your asset license, provided they are part of a broader design and not distributed as standalone files.

Question 18

What types of templates are available?

Accepted Answer

Marketing materials (flyers, brochures), presentations (PowerPoint, Keynote), social media posts, document layouts (InDesign), and Canva templates.

Question 19

Are templates customizable?

Accepted Answer

Yes. Templates include editable layers, colors, and text fields in their respective software formats.

Question 20

Can I use templates for client projects?

Accepted Answer

Yes. Templates may be used in client work under your license terms, but may not be redistributed as standalone template files.

Question 21

What software do I need for templates?

Accepted Answer

Varies by template: Adobe InDesign for layouts, PowerPoint/Keynote for presentations, Photoshop or Illustrator for graphics-based templates, and Canva for Canva templates.

Question 22

Are vector files editable?

Accepted Answer

Yes. AI, EPS, and SVG files allow full customization of shapes, colors, and text.

Question 23

Can I change colors?

Accepted Answer

Depending on the asset format, please check the product description for compatibility and supported features.

Question 24

Can I combine multiple graphics?

Accepted Answer

Yes. Feel free to merge or layer different illustrations to create unique compositions.

Question 25

Can I use illustrations in logos?

Accepted Answer

Yes, but you must purchase the appropriate Commercial or Exclusive license for trademark usage.

Question 26

Can I use graphics and illustrations in branding projects?

Accepted Answer

Yes. Graphics and illustrations can be used in branding and identity work. If you want exclusive rights to an asset—so no one else can use it—be sure to purchase it under an Exclusive license.

Question 27

What file sizes and formats are available?

Accepted Answer

Asset sizes vary; check the product description for available formats (AI, EPS, SVG, PNG) and maximum dimensions.

Question 28

What software do I need to edit graphics and illustrations?

Accepted Answer

Most vector files require Adobe Illustrator (CC 2018 or later) or compatible software; raster graphics (PNG) can be edited in Photoshop or free editors.

Question 29

Are graphics optimized for web and print?

Accepted Answer

Many assets include both high-resolution versions for print and optimized versions for web; refer to the product page for details.

Question 30

Can I resize raster graphics without quality loss?

Accepted Answer

Raster files may lose quality if upscaled; for unlimited scalability, use vector formats when available.

Question 31

Is technical support available for using illustration assets?

Accepted Answer

Yes. If you encounter issues with file formats or editing, contact Support via the (Support) button for assistance.

Question 32

What resolution are photos?

Accepted Answer

It varies by asset; please check the product description for specific size and format details.

Question 33

Are model and property releases included?

Accepted Answer

Yes. For any photo featuring identifiable people or private property, valid release documentation must be provided.

Question 34

Can I edit or crop photos?

Accepted Answer

Yes. Photos may be edited for color, cropping, and composition, but cannot be redistributed unmodified.

Question 35

Can I use photos in physical products?

Accepted Answer

Yes. Commercial license covers print and merchandise applications (e.g., posters, apparel).

Question 36

How do I become a creator?

Accepted Answer

Apply via the (Create Shop) button by submitting your information and portfolio. We will review your submission and get back to you.

Question 37

What are the requirements to become a creator?

Accepted Answer

Your work must be original, high-resolution, and comply with our submission guidelines. You must hold all necessary rights, releases, and permissions (including model and property releases) for every asset you upload.

Question 38

Do I need to provide model or property releases?

Accepted Answer

Yes. For any asset featuring identifiable people or private property, you must include valid model or property release documentation during submission. Assets without proper releases may be rejected.

Question 39

What happens if my asset upload is rejected?

Accepted Answer

If your submission does not meet our quality or guidelines standards, you will receive an email notification with feedback on required revisions. You can then resubmit after addressing the issues.

Question 40

Can I sell my designs on Bundl Markets?

Accepted Answer

Yes. Once approved as a creator, you can upload and offer your original, high-quality assets for sale under Commercial or Exclusive licenses.

Question 41

How do I track my sales and revenue?

Accepted Answer

View your performance metrics, earnings, and transaction history via the (Creator Dashboard) button.

Question 42

How can I see my earnings?

Accepted Answer

Your earnings summary and upcoming payout schedule are available on the (Creator Dashboard) under Earnings.

Question 43

Can I change license from Commercial to Exclusive and vice versa?

Accepted Answer

Yes. You can switch between Commercial and Exclusive licenses as long as the asset has not been purchased previously. Manage licensing directly in the (Asset Manager) on your Dashboard.

Question 44

Can I sell AI-generated images?

Accepted Answer

Yes. AI-generated images are allowed, but you must select the (Generated by AI) icon when uploading the asset.

Question 45

What happens when a creator's account is terminated?

Accepted Answer

Upon termination—whether by request or for policy violation—your account will be paused for review. Any payouts will be adjusted based on the nature of the violation, with appropriate deductions applied. Remaining balances will be paid out afterwards via the standard payout schedule (See Creators’ T&C).

Question 46

What happens if I cancel my creator account?

Accepted Answer

If you voluntarily cancel, you will receive all earned payouts, even if your balance is below the minimum threshold; payouts will be processed at the next scheduled cycle.

Question 47

How are disputes or payment issues handled?

Accepted Answer

For sales or payout disputes, your account will be under investigation and review. We will inform you of next steps via written email communications. Contact Creator Support via the (Support) button.

Question 48

What file formats are provided?

Accepted Answer

Varies: vectors (AI, EPS, SVG), bitmaps (JPEG, PNG), fonts (OTF, TTF), mockups (PSD), videos (MP4), etc. Please check each product’s specifications to ensure compatibility before purchase.

Question 49

Can I edit assets?

Accepted Answer

Customizability varies by asset and file format; please review each product's specifications to confirm editing capabilities before purchase.

Question 50

Are web-font embedding licenses offered?

Accepted Answer

No. Web embedding licenses are not currently available. Conversion to outlines is permitted for static use.

Question 51

What payment methods are accepted?

Accepted Answer

Major credit and debit cards, Tabby installments, and regional wallets. These options will be visible at checkout.

Question 52

How do I update my billing or payment details?

Accepted Answer

Click the (Billing Settings) button on your Dashboard to manage your card, Tabby, or other payment methods

Question 53

What happens if a payment fails?

Accepted Answer

We’ll retry the charge up to three times. If still unsuccessful, your membership is suspended until you update your payment method and reinstate your plan by clicking the (Billing Settings) button on your Dashboard.

Question 54

Are prices different for non-Saudi customers?

Accepted Answer

International users see prices displayed ex-VAT; any applicable local taxes will be calculated at checkout based on your location.

Question 55

What license comes with each asset?

Accepted Answer

Depending on the creator’s choice, assets may be offered under:

Commercial License: allows unlimited personal or commercial use in end products (web, print, video).
Exclusive License: grants sole usage; once sold, the asset is removed from the marketplace for all others.\ Click the (Licensing) button for details.

Question 56

Can I resell or redistribute original files?

Accepted Answer

No. You may not share, sublicense, or resell unmodified source files.

Question 57

How do credits work?

Accepted Answer

Credits are issued monthly based on your membership plan. Each plan specifies a set number of credits and their equivalent value in SAR. For more details, see the (Membership) button or Users T&C §5.

Question 58

Do unused credits roll over?

Accepted Answer

Monthly memberships: Yes. Unused credits roll over for up to three billing periods while your membership remains active.
Annual memberships: Yes. Credits roll over until the end of the 12-month term, after which any unused credits expire.

Question 59

What happens if I run out of credits?

Accepted Answer

You can top up your credits at your current plan rate or upgrade to a higher tier via the (Membership) button.

Question 60

Where can I view my credit balance?

Accepted Answer

Your available and rollover credits are visible under the (Dashboard > Billing Settings) button.

Question 61

How do I create an account?

Accepted Answer

Go to the homepage, click the (Sign Up) button, submit your email and desired password, then verify via the activation link in your inbox.

Question 62

How do I become a creator?

Accepted Answer

Apply via the (Create Shop) button by submitting your information and portfolio. We will review your submission and get back to you.

Question 63

Can international users join?

Accepted Answer

Yes. Creators and buyers from most countries can register; payout availability depends on supported regions.

Question 64

Do I need design experience?

Accepted Answer

Buyers do not. For creators, original design skills are required as assets must be unique and high-quality.

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